After placing an order and paying for it, in each individual case, you get the right to refuse services and request a refund. You have the right to refuse paid services by notifying us of this within the established time limits.
The date we receive your return request determines whether a refund is possible or not, as well as the amount of deductions associated with the return.
You understand and agree that if you have already started using the services (gained access to one or more training sessions or their recordings) during the withdrawal period, we have the right to deduct from the amount you paid the amount of the cost of the services actually provided, at the time of receipt return request.
Online learning opt-out policy
You have the right to opt out of online training (access to training recordings, webinars, and other paid training content) within fourteen (14) calendar days of order confirmation.
If you apply for a refund within the due date, we will refund to you the payments received from you as payment for the course. To receive a refund, please contact us and file a return request in the prescribed manner.
If you have already started using the services during the opt-out period (for example, you have taken one or more online classes or received a link to watch or download video tutorials), we will deduct from the amount you paid the cost of the services actually provided at the time of the request for return. In this case, the refund amount is determined as the difference between the total cost of services and the cost of actually consumed services.
Opt Out Policy for Offline Events
If we receive a return request:
(A) sixty (60) or more calendar days before the scheduled date of the event or workshop, regardless of the reason for the refusal, we will return to you all funds received (minus the commissions of payment systems associated with the return);
(B) in the period from fifty nine (59) to thirty (30) calendar days inclusive before the scheduled date of the holding or master class, regardless of the reasons for the refusal - we return the funds received, withholding fifty (50)% of the amount paid;
(B) in the period from twenty-nine (29) to fifteen (15) calendar days inclusive before the scheduled date of the event, or master class, regardless of the reasons for the refusal - we return the funds received, withholding seventy-five (75)% of the paid amounts;
(D) less than fifteen (15) calendar days before the scheduled date of the event, and after the start of the event (first day) and later - we do not issue a refund. We will withhold the entire amount of the advance as compensation for damages caused by the unilateral withdrawal from the contract.
To cancel the service and arrange a return, write to us at firstname.lastname@example.org, we will confirm receipt of the return request by email to the address specified when placing the order. If you do not receive written confirmation within 24 hours from the date of sending the letter, please contact our support service at the phone number listed on the site.
To process a return, be sure to tell us: full name and email address specified when placing an order; name of the service (training program, training or service package); order date; payment information; reasons for refusal of services, as well as other necessary information.
You understand that if you violate the procedure for filing a return request or do not provide us with the specified information, we have the right to refuse to return you and not consider your request.
Consequences of refusal of services
If you request a refund within the specified timeframes, we will refund your funds within sixty (60) days from the date we receive your request.
For a refund, we will use the same payment method that you used to pay for the services. We will deduct from the refund amount all additional fees of banks and payment systems associated with the refund.
If you did not use the services (did not take part in the event, did not watch the classes available to you) through no fault of ours or refused to use the services in violation of the terms and established procedure, we will not reimburse you for the cost of such services.
Special Cancellation Conditions and Additional Return Guarantees
We specifically reserve the right to set different opt-out policies for individual Services (training programs, products, live events, webinars, intensives, etc.) or provide you with additional unconditional refund guarantees by posting specific Opt Out Terms on the product order page.
Postponement of the Services
Not later than two (2) months from the date of payment for the Services (making the first payment), you have the right to request the transfer of the terms for the provision of the Services to other calendar dates and receive training with the next stream of the course (under the terms of a similar package of services, equivalent to the one purchased in value). In this case, no refund will be made.