Refund and cancellation policy
Last updated: June 2026
Cancel at any time
Services are month to month. Email tat@tepexa.com to cancel: the next month is not charged, and work continues until the end of the period already paid.
Full refund before work starts
If you cancel within 14 days of payment and work on the paid period has not started, we refund 100% of the payment.
Partial refund after work starts
If work has started, we refund the unused part of the paid month in proportion to the services not yet delivered.
What is not refundable
Advertising budget already spent on Google, Meta or other platforms; third-party costs incurred at your request; and deliverables already handed over, such as finished videos or 3D animations.
Duplicate or mistaken payments
A duplicate or mistaken payment is refunded in full.
Cancelling a transaction
To cancel a payment before the service starts, email us the same day; we cancel the transaction through WayForPay.
How refunds are paid
Send the payer's name, payment date and amount to tat@tepexa.com. We reply within 3 business days and return approved amounts to the same card through WayForPay within 7 business days. The time for the money to appear on the card depends on your bank, typically up to 30 days.
Seller details
Seller: Individual entrepreneur (FOP) Serhii Molodan (ФОП Молодан Сергій). Tax ID (IPN): 3372908236. Legal and actual address: 3 Demchenka St, Pervomaisk, Mykolaiv Oblast, Ukraine. Phone: +972 55 966 24 46, +380 63 641 2007. Email: tat@tepexa.com.